Zoomerang Problem Solving Steps

If you have trouble using the Zoomerang website or taking a Zoomerang survey, you should check to make sure that Javascript and Cookies are enabled in your browser as listed below.

Step 1 - Check to make sure that cookies are enabled on your browser.

A cookie is a small text file that allows the Zoomerang website to keep you logged into the site or to keep track of your progress in a survey. Cookies must be enabled to use the Zoomerang site.

Internet Explorer 6.0 or 7.0

Select Tools.
Select Internet Options.
Click the Privacy tab.
Move the slider to Medium or lower (click the Default button first if you don't see the slider).
Click OK button.

Internet Explorer 5.0

Select Tools.
Select Internet Options.
Click on the Security tab.
Click on the Custom Level button.
Under "Allow Cookies that are stored on your computer," click "Enable".
Under "Allow per-session cookies (not stored)," click "Enable".
Select OK to save the settings.

AOL 9.0:

From the AOL Toolbar, select Settings.
Click the Internet [Web] Options link.
Click the Use your Internet Explorer Settings link.
Select the Privacy tab.
Move the slider to Medium or lower.
Click OK button.
Close the Setting window.

Mozilla Firefox 2.x:

Select Tools.
Select Options.
Click on the Privacy tab.
Make sure that the box next to Accept Cookies from Sites is checked.
Click the OK button.

Safari 2.0:

Select the Safari menu.
Select Preferences.
Click on Security.
Click the Always option in the Accept Cookies section.

If you have a different browser than those listed above, please refer to the help in your browser for information about how to enable cookies.

Step 2 -- Check to make sure that Javascript is enabled on your browser.

Javascript is required for the pages on the Zoomerang website to function properly.

Internet Explorer 5.0, 6.0, or 7.0

Select Tools.
Select Internet Options.
Click on Security tab.
Click the Custom Level button.
Scroll down to the Scripting section.
Under Active Scripting, click the Enable bubble.
Click the OK button twice.

AOL 9.0

From the AOL Toolbar, select Settings.
Click the Internet [Web] Options link.
Click the Use your Internet Explorer Settings link on the right.
Click on Security tab.
Click the Custom Level button.
Scroll down to the Scripting section.
Under Active Scripting, click the Enable bubble.
Click the OK button twice.
Close the Settings windows.

Firefox 2.x

Select Tools.
Select Options.
Click on the Content option.
Put a check mark next to Enable Javascript.
Click OK.

Safari 2.0

Select the Safari menu.
Select Preferences.
Click on Security.
Check the Enable Javascript option.

If you have a different browser than those listed above, please refer to the help in your browser for information about how to enable Javascript.

If you are still experiencing issues accessing a Zoomerang survey once you have followed the steps above, we recommend that you clear your cache file and then clear your cookies if necessary. You may also want to try an alternate browser such as Firefox .